Shipping & Returns
How do I return an item? Updated 7-22
We want you to be completely satisfied with products purchased from us. In the event you are not satisfied or need to return an item, please refer to the following instructions for Returns, Warranties or Damaged Items.
You may return the new/unused item in the original box with all instructions and packaging within 30 days of purchase without a restocking fees. There will be 15% restocking fees for any item returned after 30 days of order and no returns will be accepted after 60 days. No returns on parts that have been installed modified or special orders or parts that are part of a bundled kit.
Returns can be processed as an exchange, store credit or refund back to the original form of payment within the time limits set above.
Pack your items in a sturdy box and include a clear copy of the original invoice for the parts you are returning or exchanging. We will provide you a UPS label for your return with the Return Authorization number printed on the UPS label. You will need to have a printer installed on your computer to print the return label.
There will be a return label fee deducted from the refund or store credit. This fee will be the actual shipping fees we were charged from UPS ground shipping which will likely be less than retail UPS fees.
Once a return has been received and approved, the credit will be processed within 14 business days to the original form of payment, less the return label fee.
Please follow these instructions so we can process your return correctly.
- If item is defective please explain the problem.
- All items must be shipped in original boxes with instructions, hardware and paperwork that came with the item
- Item must be packaged properly to avoid damage during return shipment, if item is damaged in shipping, will be responsibility of shipper•
- No COD or freight collect will be accepted.
- Restocking fees of 15% will apply to items returned after 30 days. No returns are accepted after 60 days.
- Credit will be issued for merchandise only, no refunds for original shipping.
- Allow up to 14 business days to process return credits.
All international orders are charged before shipping. There can be a delay in shipping if we have to wait for parts to arrive in our warehouse to send out your entire order at one time, we don't make partial shipments. All additional charges, duties, taxes, customs or other fees are the responsibility of the customer and is not included in Vintage Auto Garage charges.
Military Shipping Military APO/AFO type addresses are always welcome. Military orders with APO/AFO type addresses do take longer for us to process. This is due to custom forms and having to go through the line at the Post Office. So please allow an additional 9 business days to process your orders. Your orders will be shipped USPS Priority Mail and you will be charged separately for actual shipping charges since your orders cost more to ship.