VINTAGE AUTO GARAGE
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800.516.4461
About Us
Mission Statement:
Vintage Auto Garage is dedicated to bring you the best and a positive buying experience. We take pride in only offering quality products that you will be proud to own.
Our company core value is providing you with great service before, during, and after your purchase. A key part of this commitment is providing a safe and secure shopping cart that processes your credit card and personal information using the highest data encryption available. The second part of our commitment is returning messages quickly, and answering e-mails promptly. Most orders do ship the same day, but some may take longer depending on product availability from our vendors.
Your personal information, what you purchase from Vintage Auto Garage or any data we collect from you will never be rented, traded or sold.
Vintage Auto Garage started in June 2005, due to our values and commitment in providing outstanding customer service, product selection and competitive pricing we have grown every year.
Return Policy: If at any time you received wrong or incompatible item due to Vintage Auto Garage error, please contact us and we will rectify the situation right away at our expense.
Returns: All returns must be in new condition. You have 30 days from purchase to return. You will be refunded original cost of products minus 15% restocking fee. Shipping is non-refundable.
Warranty: Vintage Auto Gararge warranty is limited to the item sold to be free from defects in material and workmanship. Vintage Auto Garage is not responsible for consequential damages caused by items sold by Vintage Auto Garage. Electrical items come with a 30 day warranty to be free from defects in material and workmanship. Light bulbs are not covered under warranty. If your order arrives and the bulb is damaged, Vintage Auto Garage will replace the bulb free of charge.
If your item is missing any parts you have one week to report this. Items purchased in a close out section on our web site are not eligible for return or exchange. All close out merchandise are final.
To return an item you must make the package identifiable for us. We suggest you print your e-mail confirmation and put in the box. Please include a note telling us why you want to return the item or exchange. If it is an exchange tell us what you need in the note.
Send to: Vintage Auto Garage 3019 Sweetviolet Drive San Ramon Ca 94582
Online Order Status: Vintage Auto Garage understands that you want to know when your item has shipped and will want to be able to track. You will be made aware of your order status from purchase by receiving e-mails from our automated tracking/status systems.
When you place an order at Vintage Auto Garage whether it is online or by phone you will receive an order confirmation. If there are any problems with your order we will e-mail you promptly. If there are no problems your next e-mail will be an order status with a link to a tracking number to track your package.
The most common reason an order will be delayed is if your credit card billing information does not match what your credit card company has on file. In this case we will e-mail you asking to verify the billing information. If needed we will call your bank to verify the information over the phone to proceed with the order quickly.
You may receive additional e-mails telling you of status changes to your order. Vintage Auto Grage likes to keep our customers informed of any delays in shipping or back orders.
Fast Fill Rates: The majority of our items ship the very same day they are ordered. We understand no one wants to order a product thinking it is on the way and then the products doesn't even ship on time. Your order will ship promptly or you will be notified if the order will not ship within 48 hours.
BACKORDER POLICY In the event items are back ordered you will be notified. You will have the option to wait, change, or cancel the order. There is no restocking fee for canceled orders.
CREDIT CARD FRAUD If our fraud department checks an order and the shipping address is not listed on the credit card account, the order will be delayed. An e-mail will then be sent to notify you of the delay and request you verify your billing address. We will then call your bank to verify this billing address. If you do not reply within 5 business days to a request to verify your billing address the order will be canceled.
Our company core value is providing you with great service before, during, and after your purchase. A key part of this commitment is providing a safe and secure shopping cart that processes your credit card and personal information using the highest data encryption available. The second part of our commitment is returning messages quickly, and answering e-mails promptly. Most orders do ship the same day, but some may take longer depending on product availability from our vendors.
Your personal information, what you purchase from Vintage Auto Garage or any data we collect from you will never be rented, traded or sold.
Vintage Auto Garage started in June 2005, due to our values and commitment in providing outstanding customer service, product selection and competitive pricing we have grown every year.
Return Policy: If at any time you received wrong or incompatible item due to Vintage Auto Garage error, please contact us and we will rectify the situation right away at our expense.
Returns: All returns must be in new condition. You have 30 days from purchase to return. You will be refunded original cost of products minus 15% restocking fee. Shipping is non-refundable.
Warranty: Vintage Auto Gararge warranty is limited to the item sold to be free from defects in material and workmanship. Vintage Auto Garage is not responsible for consequential damages caused by items sold by Vintage Auto Garage. Electrical items come with a 30 day warranty to be free from defects in material and workmanship. Light bulbs are not covered under warranty. If your order arrives and the bulb is damaged, Vintage Auto Garage will replace the bulb free of charge.
If your item is missing any parts you have one week to report this. Items purchased in a close out section on our web site are not eligible for return or exchange. All close out merchandise are final.
To return an item you must make the package identifiable for us. We suggest you print your e-mail confirmation and put in the box. Please include a note telling us why you want to return the item or exchange. If it is an exchange tell us what you need in the note.
Send to: Vintage Auto Garage 3019 Sweetviolet Drive San Ramon Ca 94582
Online Order Status: Vintage Auto Garage understands that you want to know when your item has shipped and will want to be able to track. You will be made aware of your order status from purchase by receiving e-mails from our automated tracking/status systems.
When you place an order at Vintage Auto Garage whether it is online or by phone you will receive an order confirmation. If there are any problems with your order we will e-mail you promptly. If there are no problems your next e-mail will be an order status with a link to a tracking number to track your package.
The most common reason an order will be delayed is if your credit card billing information does not match what your credit card company has on file. In this case we will e-mail you asking to verify the billing information. If needed we will call your bank to verify the information over the phone to proceed with the order quickly.
You may receive additional e-mails telling you of status changes to your order. Vintage Auto Grage likes to keep our customers informed of any delays in shipping or back orders.
Fast Fill Rates: The majority of our items ship the very same day they are ordered. We understand no one wants to order a product thinking it is on the way and then the products doesn't even ship on time. Your order will ship promptly or you will be notified if the order will not ship within 48 hours.
BACKORDER POLICY In the event items are back ordered you will be notified. You will have the option to wait, change, or cancel the order. There is no restocking fee for canceled orders.
CREDIT CARD FRAUD If our fraud department checks an order and the shipping address is not listed on the credit card account, the order will be delayed. An e-mail will then be sent to notify you of the delay and request you verify your billing address. We will then call your bank to verify this billing address. If you do not reply within 5 business days to a request to verify your billing address the order will be canceled.
Thank you for shopping!
Vintage Auto Garage
San Ramon CA.
Phone: 800 516 4461
customerservice@vintage-planet.com
Vintage Auto Garage
San Ramon CA.
Phone: 800 516 4461
customerservice@vintage-planet.com
SHIPPING METHODS
Our default shipping method is US postal Service media mail for books, and Priority Mail on most small products. Usually packages shipped with this method arrive in 2-6 business days from when they shipped. Most products ship the same business day they are ordered, but can take as long as 2 - 7 days to ship depending on inventory levels.
Expedited Shipping - While most of our products ship the same day it can take up to 2 or 3 days to ship out an order. If you order expedited shipping we will contact you if your order will not ship out the same day.
International Orders:
All international orders are charged before shipping. There can be a delay in shipping if we have to wait for parts to arrive in our warehouse to send out your entire order. Additional charges, duties, or taxes from customs is the responsibility of the customer.
Military Shipping Military APO/AFO type addresses are always welcome. Military orders with APO/AFO type addresses do take longer for us to process. This is due to custom forms and having to go through the line at the Post Office. So please allow an additional 9 business days to process your orders. Your orders will be shipped USPS Priority Mail and you will be charged separately for actual shipping charges since your orders cost more to ship.
Our default shipping method is US postal Service media mail for books, and Priority Mail on most small products. Usually packages shipped with this method arrive in 2-6 business days from when they shipped. Most products ship the same business day they are ordered, but can take as long as 2 - 7 days to ship depending on inventory levels.
Expedited Shipping - While most of our products ship the same day it can take up to 2 or 3 days to ship out an order. If you order expedited shipping we will contact you if your order will not ship out the same day.
International Orders:
All international orders are charged before shipping. There can be a delay in shipping if we have to wait for parts to arrive in our warehouse to send out your entire order. Additional charges, duties, or taxes from customs is the responsibility of the customer.
Military Shipping Military APO/AFO type addresses are always welcome. Military orders with APO/AFO type addresses do take longer for us to process. This is due to custom forms and having to go through the line at the Post Office. So please allow an additional 9 business days to process your orders. Your orders will be shipped USPS Priority Mail and you will be charged separately for actual shipping charges since your orders cost more to ship.
